Privacy Policy

Last updated: 29/11/25 This Privacy Policy explains how Wellness Tubs & Swim Spas (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, contact us, or use our services. We are committed to safeguarding your privacy and complying with the Data Protection (Jersey) Law 2018, UK GDPR, and the Data Protection Act 2018 where applicable.

1. Who We Are

Wellness Tubs & Swim Spas Saint Mary, Jersey Email: info@wellnesstubs.com Phone: 07797 716 430 We act as the Data Controller for the information we collect.

2. Information We Collect

Information You Provide Directly:

Name
Email address
Phone number
Service enquiries
Details submitted through contact forms
Booking information or consultation requests
Reviews or feedback

Information Collected Automatically:

IP address
Browser & device information
Pages visited
Time spent on site
Cookies (see section 8)

Information From Third Parties:

Google Analytics
Other analytics platforms
Advertising partners where relevant

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotations
Arrange consultations, servicing, or installations
Improve website performance and user experience
Send service-related updates where required
Process bookings and customer requests
Improve our website and customer experience
Send marketing communications only with your consent

Your data is never sold.

4. Legal Basis For Processing

We process your data under the following legal bases:

Consent – when you opt in to marketing or newsletters
Contract – to provide services you request
Legitimate interests – improving our website and customer support
Legal obligation – compliance with applicable laws

5. How We Store & Protect Your Information

We use secure systems and implement appropriate technical and organisational measures to protect your data, including:

Encrypted devices & servers
Secure hosting platforms
Routine security reviews
Regular monitoring for vulnerabilities

We retain your data only as long as necessary to fulfil the purposes outlined or to meet legal obligations.

6. Sharing Your Information

We may share your data with:

Installation & maintenance teams
Delivery partners
Payment processors
IT & website service providers
CRM or customer management platforms

All third-party processors handle your data securely and lawfully. We do not share data for unrelated marketing purposes.

7. International Transfers

As a Jersey-based business, your data may be stored or processed within the Channel Islands, the UK, and the EU. All processors follow equivalent data protection standards.

8. Cookies & Tracking Technologies

Our website uses cookies to:

Analyse website traffic
Enhance user experience
Improve website performance

You can manage cookie preferences via your browser or device settings. If you use Google Analytics, Meta Pixel, or similar tools, this can also be added to the cookie statement.

9. Your Data Rights

You have the right to:

Access your personal information
Request correction of inaccuracies
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Restrict or object to processing
Request data portability

To exercise these rights, contact info@wellnesstubs.com.

10. Links To Other Websites

Our website may include external links. We are not responsible for their privacy practices and recommend reviewing their respective policies.

11. Changes To This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

For any privacy-related enquiries: info@wellnesstubs.com